Testimonials
“My HR colleagues and I have used Terry’s services to address a number of challenging situations between staff. The feedback I have received has been excellent, he is considered by all to be an outstanding mediator. I would highly recommend him.”
Julia Duncan, HR Advisor - Strategic HR, London Borough of Barnet
"Terry has undertaken 3 complex mediation cases for me, all of which I thought were unresolvable. Terry mediated effectively and sensitively and all 3 mediations were resolved without recourse for further action. Terry is my first point of call when I believe mediation can resolve a difficult employee relations issue.”
Judith MacMillan, HR Manager, South Central Ambulance Service NHS Foundation Trust
"Terry is an exceptional mediator. I was very impressed with him from the pre mediation stage and throughout the whole process. He was instrumental in bringing the parties together to resolve a very complex case. I'm satisfied that had it not been for his expertise this case may well have not been resolved successfuly for all involved. I have no hesitation in recommending him."
Linda Adams-Avornyo, HR Business Partner, Tower Hamlets Homes
“Terry Leigh has provided me with a number of mediation services since 2003. I have always been very pleased with the professional,
efficient and thoughtful way in which he has handled this work. I now consider mediation to be the tool of choice for effective conflict resolution within the NHS.”
Jules Fulcher, Head of Communications, Ealing Hospital NHS Trust
"Feedback from our staff shows that Terry's workplace mediation service is very positive, non-judgemental and solution focussed. His professionalism and ability to lighten difficult situations were also cited."
Hannah Law, Head of YPeople, YMCA
"Terry provided SUDEP Action with very effective and helpful Health Mediation Training."
Jane Hanna OBE Chief Executive SUDEP Action
"Whilst working as a Complaints Manager for NHS Westminster, Terry provided me with a very effective mediation service. I always appreciated the professional and sensitive way in which he delivered this work."
Justin Roper, Deputy Director Integrated Governance, Waltham Forest CCG
“Terry has completed a number of NHS mediation cases in Kent since 2012. He has a highly organised, calm and objective approach, which has enabled parties in conflict to achieve mutually acceptable resolutions. Terry and I have collaborated to raise awareness of mediation at national level and in our meetings with senior managers, he has shown the effectiveness of his communication skills and his commitment to the use of mediation in conflict resolution.”
Tony Hamlin, Principle of Healthcare Resolutions
“Terry Leigh has been working with the Hammersmith and Fulham PCT to
provide conciliation services since October 2005. He has provided us with an
excellent level of service and we have consistently received positive feedback from all parties involved in the conciliation process. His approach has been professional throughout and Terry has always worked well with all members of
our Complaints Team.”
Jon Mayston, PALS and FOI Coordinator, NHS Hammersmith and Fulham
"Terry Leigh provided a mediation service for Royal Brompton & Harefield NHS Foundation Trust. His input ensured that both parties were able to more fully understand each other’s perspective. This helped us to resolve a situation which had been subject to significant efforts using internal processes. Terry was non-judgemental and ensured that all parties behaved in a civil and professional manner. I would not hesitate to use him again should the need arise."
Peter Doyle, Service Manager, Royal Brompton & Harefield NHS Foundation Trust
"Terry has been extremely helpful in developing my understanding and management of workplace conflict."
Stephen Blakeway, Director of International Operations, The Donkey Sanctuary
"Terry Leigh has mediated a number of cases for Southwark PCT since early 2009. He has always been friendly and reliable and approaches the parties involved in complaints in a professional and non-judgmental manner, often brokering agreements in very tricky cases. I have received positive feedback from those he has worked with directly, as well as from other Complaints Managers in London PCTs."
Daniel Marshall, Complaints Manager, NHS Southwark and Adult Social Care
"Terry has provided Redbridge PCT with cost effective NHS Conciliation and Workplace Mediation services for a number of years. He brings a calm, thoughtful and professional intervention into often strained situations, which has enabled parties to find a positive way forward."
Angela Ward, Assistant Director Corporate Services, Redbridge PCT
"Whilst running a mediation service for the NHS in London, I commissioned a significant number of mediation cases from Terry Leigh. The feedback I received indicated that Terry provides a highly professional service, that creates forward movement for the parties involved. He is considerate, reliable, conscientious and warm. He supported the NHS mediation network that we set up across South East London and continues to be an avid champion and practitioner of mediation."
Maggie Sawkins, Mediation, Coaching and Public Speaking Consultant
"Terry provided me with valuable mentoring as I moved into the world of workplace mediation. His insights and advice and indeed his successful track record have inspired me. "
Jane Churchill, Mediator
“Greenwich Teaching Primary Care Trust has received a conciliation service from Terry Leigh since April 2004. We have found that the service provided has
enabled both parties to talk constructively, address outstanding concerns and reach mutually satisfactory outcomes. Successful facilitated conciliation between the Trust and the complainant has helped to maintain the relationship where care still needs to be provided.”
Marci Coggins, Complaints Manager, Greenwich Teaching PCT
“Terry Leigh currently works with Tower Hamlets Primary Care Trust as a Health Mediator. I have worked with Terry since 2004 and have known him to be nothing less than professional in how he handles his work. I have received positive comments from colleagues and service users alike concerning how
Terry has handled the cases he has dealt with and can confirm that he is reliable, efficient and manages boundaries professionally at all times.”
Bumi Akinmutande, Complaints Manager, Tower Hamlets PCT
"Terry Leigh has worked as a conciliator for Westminster Primary Care Trust since 2002 and we have always greatly valued his work. I have found Terry to be extremely reliable, professional and effective at resolving even the most difficult and complex of cases. Finally I would like to mention that our team has always had an excellent working relationship with him."
Brian Jordan, Complaints and Corporate Affairs Manager, Westminster PCT
"Terry Leigh provides a professional and effective conciliation service for
Lambeth Primary Care Trust. Terry has facilitated satisfactory outcomes for
both complainants and complained against, enabling in sometimes challenging
circumstances. Service providers that have been involved in conciliation have
found the process very beneficial. I have found Terry to be reliable and he acts
with integrity at all times. I have no hesitation in recommending his services."
Sally Brooks, Assistant Director for Corporate Affairs, Lambeth PCT
"Terry has completed 4 complex mediations for Tower Hamlets Homes, all of which were successfully resolved. One of the Mediations took place during lockdown, I wasn’t sure how successful this would be given that the meetings would take place virtually and it’s difficult to assess body language and emotions in a virtual world, however the process worked with a final meeting with the two parties taking place in person. The relationships with the 2 parties have improved and they have a better understanding on how best to communicate with one another."
Reena Prajapati, HR Business Partner, Tower Hamlets Homes
"Terry has worked for NHS Hounslow since 2009. We have found him to be very reliable, professional and effective when working on our conciliation cases. I would highly recommend his services to others as a valuable tool in local resolution."
Donna Frempong, Senior Patient Experience Services Officer, NHS Hounslow